Payments & Orders
- Payment Options?
- Are online payments secure?
- What is Order process & Delivery Time?
- What is a Pre-Order?
- Out of Stock products?
- Can I Cancel My Order?
We accept the following payment methods:
We do not accept: Money Orders, Checks or any other payment method not listed above.
- Your debit / credit card will be charged immediately once your order is submitted
- Cash On Delivery option is only applicable within United Arab Emirates for order values from AED 99 to maximum AED 2000
- PayPal payment method is only available for maximum order values of AED 500
Are online payments secure?
All transactions done on www.geekaygames.com will be done through Mashreq Bank’s payment gateway, which is a 128-bit key encrypted Secure Channel.
What is Order process & Delivery Time?
Your orders will processes and ship from Sunday to Thursday. Orders placed on Friday & Saturday will be processed and/or shipped the following business day. We will not be processing or shipping orders on Weekends and Public Holidays according to UAE.
- Delivery Time (Card / Debit Card & PayPal)
Usually all orders will process within 24 hours & local deliveries within UAE will be done in 1-2 business day after the order has been processed & international deliveries will be done in 2-5 working days after the order has been processed.
- Delivery Time (Cash on Delivery)
The order will take up to 2 business days for processing and all deliveries will be done in 1-2 business day after the order has been processed.
- Delivery Time (Digital Code(s) by Email)
We are also offering delivery by email for selected Games & Subscription Cards - The order will take up to 24 hours for processing and we will manually send you the code by email. Please note that we are not processing digital deliveries on Weekends and Public Holidays according to UAE - the delivery time also depend on payments approval from bank.
* International deliveries timeline also depends on custom clearance in destination country.
* Order processing may delay if the product(s) has to be arranged from store.
* Delivery to Qatar may take up to 2 weeks (including Preorder items from date of release)
About Customs, Duties and Taxes:
Orders shipped outside United Arab Emirates may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; Geekay Games has no control over these charges, nor can Geekay Games predict what they may be.
Note: The Courier company has delivery service within Major City limits. Any territory beyond the city limits will fall outside the delivery parameter.
What is a Pre-Order?
A pre-order is an order placed for an item which has not yet been released. The idea for pre-orders came when people found it hard to get popular items in-stores due to their popularity.
When an item opens for Pre-Order, we include our best estimate of the availability date. We will always do our best to meet this date. However sometimes production and shipping schedules change, which means we need to update the timing accordingly.
Note: Your credit card will be charged immediately once your Pre-Order is submitted.
Out of Stock products?
We marked products as "Out of Stock" when they are not available with us. However some products we do restock again, you can click on "Notify Me" button on products page and register to get notification when the product comes back in-stock.
Can I Cancel My Order?
Yes! In case you would like to cancel your order kindly send us an email to firstname.lastname@example.org within 24 hours of your confirmation of order. If you order is not shipped we will cancel the order and will process full refund.
In case the order is cancelled after the shipment dispatched, we will refund the amount after deducting the shipping fee as reflected in your order confirmation. If the shipping fee is not reflecting in your order confirmation (in case of free shipping), the standard fee of AED10 will be deducted.
* Refund will take 8 business days to process and up to 30 Days to reflect in your credit card.